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Understanding and Paying Your Bill Generic and Country Code TLDs Policies Uniform Domain Name Dispute Resolution Policy - ICANN
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Policies < 911 SERVICE The FCC has recently ruled that VoIP providers must supply a mandatory 911 Services to their customers. Read more here.
Aeneas is fully compliant with the FCC's requirements. We have years of experience as a telephone provider, and it has always been our intention to provide our VoIP customers with service just as reliable as any landline telephone. This includes 911 service. For your safety, we have always provided our VoIP customers with 911 service that allows you to call 911 and receive a response just as you would over a landline telephone. 911 service is included in ALL our telephone packages. You do not have to ask for this service to receive it from Aeneas.
Aeneas relies on the VoIP customer to provide us with the accurate Service Address and contact information where emergency responders will be directed. VoIP customers who are using a SIP
phone may carry that phone with them to a location besides their Service Address, however emergency responders
will be sent to the Service Address on file. It is the customer's responsibility to notify
Aeneas if their Service Address changes. E911 service is only as accurate as the address the customer provides. Contact Aeneas to
update your Service Address.
E911 service for VoIP customers can only be provided in the 731/901 area codes. If you take your SIP phone outside of these areas, 911 service
cannot be provided.
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