Aeneas Terms of Service and Use

Privacy Policy

Acceptable Use Policy

911 Service

911 Rates for Each County

Billing Policy

Understanding and Paying Your Bill

Generic and Country Code TLDs Policies

Uniform Domain Name Dispute Resolution Policy - ICANN

Policy for Call Data Requests


Policies > Acceptable Use Policy

Aeneas is an Internet Service provider offering full Internet access to business and residential customers. These policies apply to all users of the computer systems operated by Aeneas and to all networks operated by Aeneas.

Aeneas Internet Services is not responsible for the content of the data traveling over our network. Aeneas Internet Services is not responsible for our customers' online actions. We as a company subscribe to the prevailing standards of decency and conduct of the community in which we are located. Aeneas Internet Services reserves the right to terminate subscription of any customer who uses our network in an improper manner.

All data transmissions via Aeneas networks and files stored on Aeneas computers are subject to inspection if a security breach is suspected. The Aeneas administration will use their best judgment to preserve the privacy of information and will not divulge any information found during these inspections except to law enforcement officials and the parties directly involved in such a security incident.

A breach of security is an act that directly or indirectly threatens the integrity of the operating systems, the data contained on networked computers and to networks making up The Internet. Violation of any United States, Tennessee State or international laws will be immediately reported to the proper authorities.

Compiling or copying programs from other systems for use on Aeneas Internet Services computer systems is expressly prohibited unless you receive prior authorization from Aeneas. This includes cgi programs such as perl or shell scripts used in web publications. If you are a web publisher using an Aeneas computer system all requests for cgi script placement will be honored immediately but only after security checks are made on any such cgi script. The intent of this policy is for the protection of the Aeneas operating systems and must be strictly adhered to.

“Unlimited” or “Un-metered” Analog Internet Access Terms and Conditions of Use.

Aeneas “Unlimited” or “Un-metered” Analog dial up Internet access is intended for residential use only. This service is intended for periodic, active use of email, newsgroups, file transfers, Internet chat, games, and browsing the World Wide Web. Commercial use is expressly forbidden. Unlimited ISDN access is not permitted. Sustained long Connections and Multiple Logins are prohibited. Using a personal account for high volume or commercial use is prohibited. Members may stay connected so long as they are actively using that connection for the above purposes. Members may not use the Services on a standby or inactive basis in order to maintain a connection. Pinging is expressly prohibited. Aeneas “Unlimited” access is intended for use of a single computer. Use of Router or other CPE supporting LAN use is forbidden. Accordingly, Aeneas maintains the right to terminate any member's connection or account if a violation is discovered or, following an extended period of inactivity as determined by Aeneas

Aeneas WWW Services
Aeneas is neither responsible nor liable for material published on our servers. Personal and commercial WWW sites are the responsibility of the site contractors and managers.

The following types of content are unwelcomed and if brought to our attention will be barred from utilizing our services: Nudity/Pornography, Copyright Infringement, Software Piracy, Racism/Hatred Pages, Excessive Profanity, Material that exploits children, Illegal activities, Hacking, Promotion of physical harm or signposts to another server with any of the above listed characteristics. Aeneas is not responsible for any loss of information or files stored on our servers.

Additional System Guidelines
The following are considered general use guidelines. Aeneas Internet Services expects that our users will adhere to generally acceptable Internet netiquette. Depending on the severity of the violation, actions will result in a warning, revocation of certain account privileges, or complete account purging.

Don't send abusive messages, hate-messages, or any other messages that can be construed as harassment. If someone requests that you stop sending them messages of any kind, any further messages to that individual or account will be construed as harassment.

Don't send chain letters or private messages to parties not intended by the original author.

Don't send messages to large numbers of recipients.

Don't use an excessively large signature. Large signatures waste valuable resources and network bandwidth. Don't forge messages.

Don't send unsolicited advertisements via mail.

Don't post off-topic messages to Usenet news.

Don't post the same or similar messages to large numbers of Usenet newsgroups.

Aeneas explicitly forbids the use of its Network for the impersonation or false representation of another person. Aeneas reserves the right to terminate service to any person who violates this policy.

If Aeneas Internet Services administration receives reports of violations of any of these policies or guidelines the administration reserves the right to investigate the use of Aeneas Internet Services provided equipment and networks by the person or persons in question.

If you are subjected to harassment please be sure to report it to the administration.

All unread email older than 90 days will be deleted from our servers and unrecoverable.

Aeneas Unlimited Residential Nationwide Long Distance - Terms and Conditions
The Aeneas Nationwide Unlimited Long Distance plan is only available for customers calling from the 901 or 731 area codes. Aeneas Nationwide Long Distance is for typical domestic residential voice usage only. Callers must dial 1+ area code + 7-digit telephone number for the call to be included without an additional charge. Subscribers to this plan may use it only for typical residential voice usage and may not use it for extended internet or data calling. Subscribers to this plan cannot use it for any commercial use. This plan is not available to customers with a multi-line account or an account that bills to another number or is the recipient of charges billed from another number unless the customer establishes separate billing accounts for each line. Customer lines associated with educational institutions, (colleges, universities, etc.) are not eligible for this plan. Unlimited plan usage does not include multi-party conference calls, calls to 900 numbers, directory assistance, calling card, operator services, calls to Alaska and Hawaii, international calling and toll free calling services. If Aeneas determines that usage under this plan is not consistent with typical residential customer usage as described herein, the Customer will be subject to an additional fee of $50.00 and additional minutes will be billed at $0.07/minute. Customers may be offered an alternative plan at Aeneas’ sole discretion. For the purposes of this plan, usage of more than 5,000 minutes per month shall not be considered typical residential usage. Additional state mandated charges may apply on certain specified routes. In order to be eligible for this plan, Aeneas must be able to verify that the Customer meets each of the eligibility requirements. Customers who no longer meet these eligibility requirements will not be eligible for this plan and will be contacted by Aeneas and offered an alternative plan. Taxes, fees and other charges, including the Universal Service Fund, apply.

In General
Don't allow anyone else to use your account, you are responsible for your account's actions. You must remember that there are minors on the Internet so please consider your audience before sending messages or becoming involved in electronic conversation with other Internet users.