| Carrier Notifications > Past Notifications (11/06/07) - Starting on 12/01/2007 late fees will increase from 5% to 6%. Payment is considered “past due” if received 30 days after the bill date on your statement and will be assessed a late payment charge of 6%, calculated monthly, on your total past due balance. Click here for more on our billing policy. (7/12/07) - Aeneas is always concerned with bringing our customers affordable pricing, and we strive to lower prices whenever possible. Despite our best intentions, we are sometimes forced marketplace conditions outside our control to raise our rates. Effective August 1, 2007, we have unfortunately been forced to raise rates on the following residential lines and features.
(10/30/06) - 911 Rates have been changed in the following counties. The new rates listed below are effective Oct. 30, 2006.
(09/06/06) - The IRS has announced its policy on claiming refunds for the Federal Excise Tax on long distance.
Standard flat rate refunds ranging from $30-$60 can be claimed by individuals without calculating the exact amount of long distance tax paid.
Alternatively, individual taxpayers can choose to figure their refund using the actual amount of tax paid based on past bills.
(Visit mybill.aeneas.com to view current and past bills.) Though businesses and
nonprofits must base their telephone tax refund on the actual amount of tax paid, the IRS is looking for ways to make the
refund process easier for these taxpayers. Visit the IRS website for more information.
(08/30/06) - Recent FCC rulings have changed the federal policy on Federal Universal Service Fund charges for DSL. This change has made
it possible for us to eliminate the FUSF charges on your DSL service completely! We're happy to announce that effective
September 1, 2006 the FUSF charge on DSL will be removed from your bill, so look for a drop in your high-speed Internet
costs starting this month!
For more information on FUSF refer to these Frequently Asked Questions or visit the FCC website.
(08/21/06) - Benton County has raised their 911 rates. As of 09/01/06, the following 911 rates will apply in Benton County.
Residential Rate: $0.65 (08/02/06) - Aeneas fiber/VoIP telephone customers who do not have call features like Repeat Dialing and Three-Way
Calling included in their call plans have not been charged for star code use of these features. As
of August 4, 2006 we will begin charging for use of these features. Those who have these call features included
in their calling plans will not be charged; however, those customers who do not pay for these features on a monthly
basis or do not have these features included in their plan will be charged on a PER USE basis.
Please talk to our sales department if you would like to know what features are included in your plan,
or if you would like to discuss a calling plan that includes these features.
(08/01/06) - A federal ruling has mandated that the Federal Universal Service Fund will apply to customers with nationwide long distance
calling plans. This charge will begin appearing on your bills beginning August 1, 2006. The rate that appears on your bill will be calculated based on total minutes of interstate calling multiplied by
the default Aeneas long distance rate multiplied by the FUSF rate on interstate calling set by the FCC.
You may refer to these Frequently Asked Questions or visit the FCC website for more information on the FUSF.
(07/20/06) - At Aeneas, we strive to lower our prices whenever possible as our recent lowering of International LD
rates and dial-up Internet rates show. However, despite our own desires or intentions, sometimes the
market forces us to raise prices. As of July 20th, we have unfortunately been forced to raise rates on
the following residential call features:
Residential Services Only This price increase is caused by increased cost in underlying transport infrastructure on certain types
of service. It will not affect all customers, only a few residential customers. If you are affected,
you will see a price increase on your next bill.
The following call feature rate changes affect ALL CUSTOMERS. They will also take effect July 20th, 2006.
Call Return (Star Feature) $1.18 In addition, customers with stand-alone telephone lines will see increases as follows.
Residential Line Increases
Business Line Increases
If you would like to check with Aeneas to see if a features bundle is available to lower your costs, please call us or e-mail our sales department. (06/12/06) - The 911 Rate for VoIP phone service has been changed to a flat $1.00 fee regardless of county for both business and residential services. This only applies to VoIP type phone service. (06/12/06) - No More Federal Excise Tax On Long Distance! What this means for your Aeneas bill is lower long distance costs. The excise tax works out to $1.50 per every $50 in long-distance calls, which can add up especially for businesses using a good deal of long distance. Aeneas is always looking for ways to keep prices low for its customers. Remember, before 1984 you had no choice in long-distance providers and costs were sky-high. Before 1996 you had no choice in local service providers and your bill could be upwards of $70 each month. When the big companies weren’t bringing Internet to Tennessee, Aeneas did. Most recently some companies have suggested charging fees for faster access to certain sites on the Internet. So if having a choice in telecommunications providers is important to you, and if you want your Internet to be an even playing field for all competition, write your state and federal representatives to tell them you support free enterprise and competition. The bad old days aren’t that far behind us. Sample Net Neutrality Letter Visit the following links for more information on the excise tax: (05/25/06) - In our ongoing efforts to lower your costs, Aeneas has revised our International Long Distance Rates! In most cases these adjustments will mean greatly lower rates including $0.03 to Ontario and $0.04 to France! Call us to inquire about the specific country you're planning to call. (05/17/06) - Aeneas has simplified its ISDN pricing structure. We will now offer two plans: Aeneas ISDN 64kb at $29.95 and Aeneas ISDN 128kb at $49.95. There will be a $20 one time surcharge for any usage over 720 hours and 1440 hours per month respectively. (05/05/06) (05/01/06) - There will be a change to Aeneas dial-up Internet accounts, with lowered pricing or free upgrades depending on the type of account. The follow changes will take effect on June 1, 2006. (01/26/06) - A small surcharge will be applied to Internet and telephone services delivered over the JEA fiberoptic network, effective March 1st. The chart below will help you estimate this new cost.
Aeneas values your business very highly, and we strive continually to increase our internal efficiency and provide new technologies to reduce rates; but there are instances when an increase is beyond our control. Unfortunately, this is one of those instances. We use JEA’s fiber network to deliver your services, and JEA has made the decision to raise the fees they charge for use of that network. Although we would prefer not to increase your cost at this time, we also feel confident that even with this slightly higher cost, we are still providing the best quality telephone and broadband services at competitive prices. And, of course, Aeneas is the only telephone and Internet company located right here in downtown Jackson, offering the local Aeneas support you trust. (09/06/05) - Due to recent changes in the telecommunications marketplace, we are unfortunately forced to raise the cost of some calling features. This change will be reflected on your bill effective immediately. We certainly apologize for this increase, and know you will understand that we are raising these prices only as a last resort. The full list of features affected and the new pricing is below.
(07/06/05) -Starting today, all customers paying online with a credit or debit card must pay at least 50% of their balance due if they have been suspended in order to resume services. (07/01/05) - Due to regulatory changes at the Federal Communications Commission (FCC) level, we've been forced to increase the FCC Network Access Charge by $1.42. The change will take effect beginning on July 1. We apologize for this inconvenience; it is unfortunately beyond our control. Thank you for being a part of the Aeneas family. (04/01/05) - The Federal Communications Commission (FCC) recently announced an increase in the rate that all Telecom companies must contribute to federal universal service funds (FUSF). These funds are designed to help keep telephone rates affordable and to expand telephone services to schools and rural areas. These rates are subject to change quarterly. You may refer to these Frequently Asked Questions or visit the FCC website for more information on the FUSF . Effective April 1, 2005, the FUSF rate was increased from 10.7% to 11.1%. This new rate affects all FCC special access services including DSL. Aeneas will implement this rate change on DSL transport services effective immediately. This means the new rate will most likely begin appearing on your monthly invoice during the April/May billing cycle. (03/18/05) - In the interest of keeping our servers working at their highest level, all UNREAD email older than 90 days will be deleted and unrecoverable. Any mail you have read will not be affected. Please be sure to check your email at least once every few months to ensure nothing valuable is deleted. (02/21/05) - A pay phone surcharge of $0.65 will be applied to any incoming call made from a pay phone to 800 numbers bought from Aeneas. (01/27/05) - On February 1st, the beta period will end, and Aeneas Voicemail will be generally available for $6.95 - residential, $9.95 - business. On this date, the access code will also switch from *86 to *98. On March 1st, beta customers who have been receiving free Aeneas Voicemail will be charged the regular price as listed above. Beta customers who do not wish to continue receiving the service should contact Aeneas at 731.554.9200 before March 1st. (01/19/05) - The FCC has announced an increase in the Federal Universal Fund (FUSF) rate. All telecommunications companies must pay a percentage of their interstate end-user revenues to the Universal Service Fund, that rate has been raised from 8.7% to 10.7%. You can view the first quarter contribution factor here. You may refer to these Frequently Asked Questions for more information on the FUSF, or visit the FCC website (01/07/05) - Internet sales tax refunds have been processed, and are now being applied to customer accounts. Customers receiving income tax refunds should see a credit on their January bill. Please note that no new requests for refunds can be submitted as the state mandated deadline has passed. (12/07/04) - If the balance of your bill is not paid in full by 30 days after the bill date posted on the bill, Aeneas will assess a late fee of 5% of the unpaid balance. Please review the Aeneas billing policy to familiarize yourself with the complete details of our billing procedure. (12/02/04) - The Federal Communications Commission (FCC) recently announced an increase in the rate that all Telecom companies must contribute to Federal Universal Service Funds (FUSF). Telecommunications companies must pay a percentage of their interstate end-user revenues to the Universal Service Fund. This percentage is called the contribution factor. The contribution factor changes four times a year (quarterly) and is increased or decreased depending on the needs of the Universal Service programs. The funds are designed to help keep telephone rates affordable and to expand telephone services to schools and rural areas. The new rate affects all FCC special access services including DSL. Effective December 2004 billing for DSL services will reflect a $3.84 charge labelled Federal Universal Service Fund Charge - ADSL. You may refer to these Frequently Asked Questions for more information on the FUSF, or visit the FCC website. (11/08/04) - Call Feature Price Update Due to recent changes in telecommunication regulations at the FCC level, we must unfortunately raise the cost on certain call features. The following prices will be reflected on your bill beginning in November. Residential Ring Choice - $5.00 Remember, Aeneas has residential and business telephone feature packages that include many features, including Ring Choice, for one low cost. Find out more about those packages here. We apologize for these increases, but we're proud to say that our call feature pricing is still an average of 6% lower than Bellsouth. (10/27/04) - On October 28, 2004, the Federal Check Clearing for the 21st Century Act, more commonly referred to as “Check 21,” will becoming law. Some aspects of the new law may affect your banking activities. For example, you’ll probably notice the following: Checks will clear faster. Check 21 will in many cases greatly shorten the amount of time between a check being given and it clearing your account. Banks will start processing special images of checks (called “substitute checks”) instead of the original checks. This means when an overdraft item is returned to you, it’ll be in the form of a substitute check, not the original. Under Check 21 the substitute checks are legally enforceable just like original checks. The check images in your bank statement may look different. Although the images of substitute checks will look different, they’ll contain the same information you’re used to seeing. These changes to the nationwide processing system apply to all banks and to all their customers. For questions about substitute checks or Check 21 you should contact your bank. (10/25/04) - Call Features Prices Update Due to recent changes in telecommunication regulations at the FCC level, we must unfortunately raise the cost on some calling features. Please note these changes in your bill beginning on October 25, 2004. We certainly apologize for these increases.
We are proud to say our prices still average more than 6% lower than Bellsouth.
NOTE: REMEMBER, Aeneas Residential Feature Packages at $32.95, offers a low monthly rate, and includes local telephone service, touchtone, most of the above calling features and a low per minute long distance rate. Find out more. If you have any questions or if you would like to see if there are package alternatives for your services, you may reach us at 731.554.9200 option 1, or email sales@aeneas.net. (8/27/04) - Sales Tax Refund Update As the Application for Sales Tax Refund on Internet Services states, "This form must be returned via U.S. Mail and postmarked by July 17, 2004. Please allow at least 90 days for us to process your application." We are now in the process of submitting these requests to the State. Once submitted to the State, we cannot determine how long it will take for you to recieve your refund, as they are receiving thousands of requests daily from customers like yourself. We thank you for your patience. Please note that no new requests can be submitted as the state mandated deadline has passed. (8/26/04) - The Federal Communications Commission (FCC) recently announced an increase in the rate that all Telecom companies must contribute to federal universal service funds (FUSF). The funds are designed to help keep telephone rates affordable and to expand telephone services to schools and rural areas. These rates are subject to change quarterly. Effective July 1, 2004, the FUSF rate was increased from 8.7% to 8.9%. This new rate affects all FCC special access services including DSL. Aeneas will implement this rate change on DSL transport services beginning in September 2004. This means the new rate will appear on your monthly invoice within one to two billing cycles following this date, most likely during the September billing cycle. Please refer to these Frequently Asked Questions for more information on FUSF. (8/24/04) - The Do-Not-Call program is designed to minimize unwanted telemarketing calls. Telemarketers registered in the state of Tennessee are required to remove the numbers appearing on the Do-Not-Call list from their databases. 95% of those polled by the Tennessee Regulatory Authority believe they have received significantly fewer unsolicited telemarketing calls since registering with the program. Registry on the Do-Not-Call list is available free of charge to residential telephone customers. Business numbers cannot be registered with the program. Businesses may still call residents who are registered with the program if:
To register with the Do-Not-Call program call (877) 872-7030 or register online at www2.state.tn.us/tra/nocall.htm. More information on the Do-Not-Call list can also be found here. (8/19/04) - Aeneas is providing this notice as part of an effort to keep you informed of changes that impact your service or billing. The Tennessee Regulatory Authority has ordered the recovery costs associated with early deployment of Number Pooling. This effort has resulted in effective control of the supply of telephone numbers and delayed the need for additional area codes in Tennessee. Aeneas will recover these costs through a ONE-TIME charge on customer lines as follows: Residence lines, Regular business lines and Centrex lines: $0.69 surcharge for each line These one-time surcharges will appear on bills rendered for October, 2004. If you have any questions, please contact Aeneas at 731.554.9200 or call one of our local numbers. (7/28/04) - Tennessee legislation has been passed affecting the taxation of telecommunications services. You may notice some small change in future bills to reflect this new legislation. More details are available here. Questions or comments may be answered by your Tennessee State Representative. (7/19/04) - The deadline for submitting a sales tax refund request has passed as of July 17, 2004. All written submissions postmarked July 17th or before will be compiled by Aeneas for approval by the Tennessee Department of Revenue. When the refund is received from the Department of Revenue, Aeneas will issue credits or refunds where applicable. Details of the state's refund policy can be found here. (7/16/04) - The Federal Communications Commission (FCC) recently announced an increase in the factor that determines how much a telephone carrier contributes to the Federal Universal Service funds. These funds are designed to help keep telephone rates affordable and to expand telephone services to schools and rural areas. You will see a corresponding increase in the Federal Universal Service monthly charge that recovers this increased payment by the telephone carrier. The increase is effective as of July 1, 2004, and will be reflected on July 2004 bills. (7/12/04) - The monthly charge for a non-published phone number will rise from $3.85 to $4.00.
This includes both removal of name from white pages listing and from directory assistance. (5/15/04) - Internet access is no longer a taxable service under Tennessee law. You can read more about the changes here. (12/05/03) - The Tennessee Emergency Communications Board (TECB) has ordered that 911 charges be billed to each T1 line. You can see more details here. * The FCC access charge for Residential telephone lines has
been increased to $6.50 per month. * Directory Assistance calls (area code + 555-1212) have been
lowered from $.70 to $.55 per call. * Directory assistance call prices have changed to reflect the
following charges: * Federal Universal Service Charge Increase - The Federal Communications
Commission (FCC) recently announced an increase in the factor
that determines how much Aeneas contributes to the federal universal
service funds. These funds are designed to help keep telephone
rates affordable and to expand telephone services to schools
and rural areas. You will see a corresponding increase in the
Federal Universal Service monthly charge that recovers this
increased payment by Aeneas. The increase will be effective
July 1, 2003 and will be reflected on August 2003 bill. This
charge will not be applied to Lifeline accounts. * The Federal Communications Commission (FCC) has authorized
Aeneas to increase federal Subscriber Line Charges for Residential
Primary and Single Line Business customers. This increase will
be effective July 1, 2003. * Blocking Options - Aeneas offers options that provide for
the blocking of miscellaneous third party billing, international
calls, and 1+900 calls. There is a one time service charge for
this option. * Due to the recent ruling by the Federal Communications Commission (FCC), it will now be necessary for Aeneas Communications to place all of the wireless providers NPA (area code) and NXX's (exchanges) as part of our normal dialing plans. This change will mean that any call placed from an Aeneas Communications line calling a wireless providers NPA/NXX, that is not local to your calling area, will now be charged a normal long distance fee per minute for the call. This change will take effect immediately and charges will begin to show on your next bill (May 2003).
Contact our staff to subscribe to any/all of these options.
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