Aeneas Technical Support - Quality Tested, Customer Approved!

At Aeneas Internet and Telephone, we understand the frustration of not being able to get the support you need. That's why we're dedicated to offering quality support and customer service to all the members of our Aeneas family. With Aeneas, you can be sure your support calls won't be sent to some overseas call center. Our local support is always free. Our staff is located right in West Tennessee, and we're here to help 7 days a week, 365 days a year. Discover the difference local support makes with Aeneas Internet and Telephone. Call us locally today!








The Aeneas Staff thanks our local soldiers, The Rogue Troop, stationed overseas.


Jonathan Harlan with long time customer Charles Buntin Jr. at our 10th Anniversary Celebration.
Thanks for being such a great customer, Mr. Buntin!


Aeneas Staff with long time customer Bob Brashear

Long time customer George Storey-Knight delivers "thank you" basket to technical support specialist Barry Britt.


Click to read a thank you letter to Aeneas from a local military troop.

Listen to Aeneas Customer Quincey Gaiser talk about his experience with us.


Aeneas Customer Comments

I just wanted to drop you a line to say that you have a wonderful crew working in Jackson, TN. They have always helped and gone above and beyond on their service. The [ones] I can remember helping me the most are Jonathan...with my internet service, and Dawn W. with my phone issues and questions. They have greatly helped me and have always gone the extra mile...Thanks for all the help, folks. That's the reason I have chosen Aeneas over [other providers] hands down. Steady pricing for service has helped, too.

- Bobby Dial

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I had occasion to call your tech support today...He worked tirelessly and with GREAT patience with me for quite a long time (possibly as much as 2 hours..not sure). He was great! We solved a problem which had not been able to be solved by a technician from another source. Kevin is great!

- Janice Wall

PS I am impressed, also, that I received a followup call to check to ensure everything is working properly.

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Jonathan – your people did a great job this week. I appreciate the effort. It was a very stressful time and the Aeneas team made it better. Thank you.

- Jack Pirtle, Shelbyville Automotive

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I just called and talked with a fine young man in your department. He was most helpful, kind and cordial…please put him in for a pat on the back award!

– Bruce L.

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I just wanted to drop a line to say THANK YOU SOOOO MUCH!!! The customer service that I have had with Aeneas has been exceptional!!! Since I moved back to Jackson, I was very happy to learn that I had other options to provide my internet service other than Charter. It doesn't matter what type of issue I have had, I have been treated with respect at all times and everyone is extremely friendly. Even when I pay my bill, the lady is so sweet. Not once, but twice, since I've been a customer, Aeneas has seemed to put my interests first and helped me as much as they could. I really do appreciate all that Aeneas does for me. I recommend Aeneas to all of my friends and family, and I am looking forward to building a long-lasting relationship with the company.

- Stephanie

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Thank you so much for always being so prompt in my request for help. Your staff is so polite and always willing to go the extra mile to get the job done. I have NEVER regretted switching ISP service. Thanks bunches!

- Linda

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I want to thank you for your quick replies and friendly answers and help you give. Being used to the usual runaround from tech support I have been as always pleasantly surprised by your excellent service.

- David

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Thanks. It is always nice to hear a happy, helpful voice at the other end of the line.

– Joe Davis

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Thank you for the time you took yesterday to give me the tour. I enjoyed seeing the building, the before pictures, and I especially enjoyed meeting the crew! Thank you for your kindness.

- Betsy Weaver

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I want to express my thanks and appreciation for assisting me with my computer problem. You were very courteous and helpful. Best of all you worked with me through to resolution. God Bless You!

– Naomi Bourgeois

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Almost overnight, I am only getting a few pieces of junk mail whereas only a week ago I was getting 10 to 50 a day. It is hard for me to assume that spammers have had a sudden change of heart, so it must be something that you have done to bring about this change in my junk mail box. Whatever it is, I thank you.

– Charles D. Booty

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Just a note of thanks from a customer. I noticed that Aeneas helped sponsor the ballet. Thanks for supporting the arts.

– Steve M

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I called a bit earlier this evening when my DSL was down and was treated to prompt and friendly assistance and a quick return call as soon as the problem was solved. Thank you for your excellent service. Technical problems always occur with any service, but it is how customers with problems are treated that distinguishes quality service from everyday business. It is a pleasure to be an Aeneas customer.

- The Scotts

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I just wanted to write you at Aeneas to tell you how wonderful your service is. Your company is truly committed to excellence and it shows. Keep up the good work.

- Nick Ratcliff

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Ooh, a very prompt response... that's why you're the reliable local phone company! I'm glad you guys are taking good care of me!

- BTQ

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I just wanted to say you folks are tops. [Your staff] helped me cure a problem that neither Bellsouth nor Microsoft could cure. I have told several of my friends in the area about you. Again thanks for the help.

- Dick Hobbs

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Just didn't know this great service was available. You have added GREATLY to the quality of my life!

- Dianne

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Thank you so much for your help, you were very helpful and efficient getting us signed on. I was very impressed with your assistance finding the right package for our family. Thanks once again!

- Courtney Leggett

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My compliments to [you] for your outstanding entrepreneurial endeavors with AENEAS. When I first heard the name AENEAS, I thought of the opera of the same title; DIDO and AENEAS. It is a name of classical significance, and if I may be complimentary one more time, your AENEAS will prove classical in its own time. You and your staff have set a standard for service excellence that could well be followed by industry peers, if they only would.

- William Biggs

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I appreciate your good, faithful service on my behalf!

- Ramona Mercer

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The wonderful people at Aeneas are all on top of my problem and are, as always, being MOST helpful to me in getting this resolved as soon as physically possible. They're the greatest!

- Karen

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I have had excellent connection speed and no problems at all with my internet service through Aeneas. In fact, I've been telling ALL of my friends and co-workers here in Jackson that if the opportunity presents itself, they should MOST DEFINITELY sign up for both Aeneas internet and telephone service.

- Julie Anderson

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You've got a great group up there, do whatever necessary to keep that bunch.

- George Esch

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Thank you, I really appreciate the help, and I'm glad your company does understand where I am coming from. Again, thank you.

- Manoj Mehta

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Just a note to tell you just how much I appreciated the help and concern of your technical guys over the phone. Because I am so 'technically challenged' they couldn't have been more patient and helpful.

- G.G. Bray

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I have wanted to express my admiration and appreciation for your whole organization for a long time. I hope this can be a start, or token.

- Bob Brashear

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Thanks for your help on our Election Return coverage last night. Thanks for all you do for us.

- Larry Woods

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You guys are awesome. My connection is frickin’ FAST!

– Paul Simer

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